The player's winnings were voided for breaching max bet term. The complaint was rejected as the player breached the bonus terms.
Bizzo Casino - The player's winnings were voided.
Amount: €4,600
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Bizzo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
I was given a 50 euro bonus. I played for fun with 5 euros and at the dog house he gave me free spins. I won 3200 and decided to play with 10 euros to reach the 2000 euro bet he wanted to cash out the rest. the money entered the account normally, I make a withdrawal and they took all my money because they say you played over 5 euros and in terms of the bonus we have the bonus to play it up to 5 euros. what can i do guys? help me.
Automatic translation:
Public
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2 years ago
Hello ΣΩΤΗΡΙΟΣ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Can you share the exact bonus you used - link or a screenshot of it? Are you able to access your betting history or request it from the casino? Did you bet over the 5€ limit multiple times or just a few bets?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear ΣΩΤΗΡΙΟΣ,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Regards,
Nick
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2 years ago
Translation
Nikos good morning and thanks for the interest. I started a bonus of 50 euros that had to be made 2000 to be able to claim them. I made 2 big wins as shown in the screen shots I sent you and then when I had reached about 4700 I had about 300 euros left to reach 2000. then mal .... I started playing with 10 euros. but as I emailed them, the bonus if I played it with 5 euros would be normal. no i was told it is from the casino management. Thanks in advance
Automatic translation:
Public
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2 years ago
Hello ΣΩΤΗΡΙΟΣ,
Unfortunately if you did bet over the maximum limit multiple times, there isn't much we can do. The casino rules are there to follow and the casino has right to void your bonus winnings if you did breach any of their terms.
It would be probably a different case if you did bet over the maximum by accident but as you did it multiple times our hands are tied.
We will be now forced to reject the complaint.
Regards,
Nick
