The player's unable to verify as his registration name does not match with his ID. The complaint was rejected as the player stopped responding.
Bizzo Casino - The player's unable to verify.
Amount: €200
Bizzo Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I can not complete the identification because in my profile my name is Viktoras kourtelis and in the ID is Viktor Kourtelis. And I can not even change it in my profile. It does not let me.
Automatic translation:
Public
Public
2 years ago
Hello Viktor123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you use a different name during registration? What was the casino's statement about this issue? Is your account currently still active?
Please note that not registering under your real personal information might lead to automatic account closure in most of the casinos so definitely be careful with then in the future.
Looking forward to your answer.
Regards,
Nick
