The player's unable to verify as his registration name does not match with his ID. The complaint was rejected as the player stopped responding.
The player's unable to verify as his registration name does not match with his ID. The complaint was rejected as the player stopped responding.
The player's unable to verify as his registration name does not match with his ID. The complaint was rejected as the player stopped responding.
I can not complete the identification because in my profile my name is Viktoras kourtelis and in the ID is Viktor Kourtelis. And I can not even change it in my profile. It does not let me.
Δεν μπορώ να ολοκληρώσω την ταυτοποίηση επειδή στο προφίλ μου το όνομα μου είναι Viktoras kourtelis και στην ταυτότητα είναι Viktor Kourtelis. Και δεν μπορώ να το αλλάξω κιόλας στο προφίλ μου. Δεν με αφήνει.
Hello Viktor123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you use a different name during registration? What was the casino's statement about this issue? Is your account currently still active?
Please note that not registering under your real personal information might lead to automatic account closure in most of the casinos so definitely be careful with then in the future.
Looking forward to your answer.
Regards,
Nick
Hello Viktor123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you use a different name during registration? What was the casino's statement about this issue? Is your account currently still active?
Please note that not registering under your real personal information might lead to automatic account closure in most of the casinos so definitely be careful with then in the future.
Looking forward to your answer.
Regards,
Nick
Dear Viktor123,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Regards,
Nick
Dear Viktor123,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Regards,
Nick
The complaint will be now rejected for the above mention reason.
The complaint will be now rejected for the above mention reason.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.