Bizzo Casino - The player's bonus was not credited.

No free spins after multiple deposits, was asked to:

Restart device

Use a different wifi path

Use a different browser

Use "incognito" tab

Log out then back in

Was asked if I wanted a diff game, then went on to do the same game "fruit million"

Spent almost 2 hrs, on chat, with 3 different employees that I had to tell the same story (with snapshots of errors)

Very disappointed with the service & still didn't get spins

Hello Nic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would take the case further with the casino.

How long since you first claimed any no deposit bonus? Are you verified in the casino? How many times did you deposit since the bonus is not working? Could you please specify which bonuses are those - VIP or from an other affilate site?

I've checked the terms and conditions and based on your country of residence you should be able to claim free bonuses and it's kind of strange that the casino knows already about the issue, as they should have most likely credit you the bonuses manualy.

Looking forward to your answer and I hope we will be able to help you resolving it.

Regards,

Nick

Casino.guru

Dear Nic,

We haven't hear from you in a while. Could you please advise if there is any update regarding your case? Please note that if you won't respond on the complaint within the next 7 days, it will be rejected.

The complaint will be now rejected for the above mentioned reason.