Bizzo Casino - The player's balance disappeared.

While I was playing on their slot, BOOK OF TOMB ,. he let me out of the game and when I came back I had a credit of 40 euros, which was gone, I immediately tried in chat to explain and I told them to check, in short, I wanted my money, but there was no way to get them back, they told me to send them the name of the slot, the time, the credit, the screenshots etc., that they would have done the necessary checks, I immediately forwarded everything to them, but they did not give me back anything, on the contrary they take me even around, with absurd and scamming answers, on the other gaming site National casino, I was in bonus I had won some money but I realized that I had not credited it to my credit, and there too I made a complaint, but unfortunately to no avail , they don't even know how to give me an explanation, and it doesn't seem right that a customer not only loses money, he can also stay there, because you know that the game is always lost, but being screwed like this really gnaws at me, I'm scammers, otherwise they solved the problem for me, instead nothing there is no way and method to defend yourself from these who steal your money like this ....

Hello luigimargarita72,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Can you please forward all the evidences to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

There is nothing to do, with these sites, you do not have the possibility to, reclaim what is yours ..., I have sent them all the documentation, the evidence that can prove that I have been screwed, I do not want to be misled, but at this point, since they haven't looked at how to solve my problem, now I resign myself not to wait for their decision, they don't care if they lose a customer or not, they still earn money, one less doesn't do nothing ... but they made a figure of m ......, It is one thing to lose by playing, who later knows that you always lose in the game, but another thing is that your money disappears from your gaming account .. ,how disgusting...

Do I understand you correctly that you no longer have interest in resolving the issue with Bizzo Casino?

Hi, when and if, Bizzo casino, National casino, will give me back the money that disappeared from my gaming account, then I will play again, their slot provider told them that they checked and it's all paid, but what a rip off! !! As long as they liquidate you with this, they have solved the problem for them, but it is not so because if it would not have really happened to me, such a thing would never have said, or written, but with what interest I would have done it .. ... for a hundred euros? But do me the favor, I've been playing slots for years and I've never had a story like this, well will it be a coincidence? Then remedy against the player, otherwise it becomes just a scam to people, but I think that, .... if the same thing that happened to me, they do it with for example 200 people, but, ... you know how much money they manage to fuck people like that? A single does not pay attention to it, but a person who claims and gives him all the data of the event, but they answer you that everything is fine, then one leaves it alone and does not pay him any more money, and definitively solves the problem .. . thank you..

So the casino claims that they gave you the money? Did they provide any proof of payment or anything similar? I still not really got what is your real intention with the complaint as you did not answer my first questions given above.

Dear luigimargarita72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.