Bizzo Casino - Player's withdrawal was canceled.

I made a deposit of € 100. Bonus activated. I was buying free spins and when after two hours I asked for a withdrawal, they canceled the request and took the money from my account. They are thieves

Dear litsara21,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which bonus was in play? If possible, post here the link to offer you redeemed.

Have you received any explanation from the casino regarding this situation?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

It was Monday, I made a deposit of € 100 and he gave me 100 free spins. In free spins I won an amount of up to 20 euros, I do not remember exactly but definitely not more. Then I changed the game and got into a game where I could buy free spins. My bet was 0.40 minutes and free spins cost 40 euros. I was definitely playing for two hours. Their answer was that I have played again buying free spins while there is a bonus and I do not accept it because on other pages, when you have an active bonus you can not buy free spins, that is why here while it is essentially forbidden they allow it? It did not cross my mind and certainly the amount of the bonus had been wagered over 1.5 hours before. As long as I gave money, they took it. When it came time to pay, things changed.

Thank you very much for your reply, litsara21. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

I do not think that I have something ... I will look and I will send you whatever I find! Thanks

Dear litsara21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

He sent you an e-mail. I have nothing else because most of the contacts were made via chat and I did not keep a copy

litsara21, I see that you have been accused of breaching a maximum allowed bet. Please note that the max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played to kristina.s@casino.guru. Thank you in advance.

Dear litsara21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.