The player from Greece cannot withdraw her winnings to a preferred payment method. Unfortunately, the player lost her winnings before we could help, therefore we were forced to reject this complaint.
Bizzo Casino - Player's withdrawal has not been processed.
Amount: €320
Bizzo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
They are just thieves don't try it you will lose your money they are scammers
I played about 140€ finally managed to make it 320 and in the end I couldn't withdraw because it says the card is not accepted because it is worn out.
I asked them for my money back and of course no one responded
Crooks.
Automatic translation:
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1 year ago
Dear louvari94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €320 (dispute value) is being held in your account?
Have you made any successful withdrawals before? Could you please advise if you tried to withdraw your money via an alternative payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
The amount is no longer in the account because after too many withdrawal attempts they canceled it now I realized that they won't give it to me and then I just played and lost it as in all the other cases I read that it has happened to other players.
I couldn't successfully withdraw because they won't accept my card on ID because they say it's worn.
I was sure it would be authenticated because I have played in other casinos and never had a problem with document authentication so I deposited money won some decent money and I couldn't withdraw it because it is not approved.
It should be noted that at first I was trying to withdraw €50
After the cancellations I received I continued to play and managed to make 320.
Then I tried to withdraw €95 to see if they would approve it so I could withdraw the rest afterwards.
So since that didn't get approved either I just said it won't let you get them so I continued playing.
Automatic translation:
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1 year ago
Thank you for your reply, louvari94. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
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1 year ago
Translation
I did not ask for my lost winnings in any case I asked for the money where I have deposited the reason where I was not allowed to withdraw my winnings.
And his answers are always that I have agreed to the terms of service without mentioning that they are doing this as a system to cheat the players.
Thank you very much and thank you for your reply.
Automatic translation:
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1 year ago
I am sorry, but we cannot ask for a refund of deposits that have been lost during the gameplay. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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