Bizzo Casino - Player's winnings have disappeared.

I won 1236.00 I cashed out 1000.00 but they didn't pay me and it doesn't appear on their website and the other amount of 800.00 was refused asked for documentation I sent it but they disappeared with all my money angry I was tricked allowance I'm sad feeling made for a fool

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings disappeared from the casino account? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'm tired of sending e-mail chat doesn't work she said 5 working days I checked the bank statement there are three withdrawals

1000.00 appears that is paid never entered into account

800.00 appears declined

350.00 appears declined

I made a police report

they exchange hours they say they will pay in 5 working days that my amount is approved and then they say they have already paid everything they owed for God's sake it ended my emotional state I had a headache I'm very anxious nervous I don't know what else to do for please help me!!!!!

They didn't refund my money I sent my bank statements to them always stalling even in the face of evidence they don't refund my money I can send everything in private the emails

Thank you for your reply, alessandra80oliveira. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Yes, I already made a withdrawal, I sent my bank statement all the evidence to them and they informed me that they paid me everything and didn't pay even in the face of evidence they don't pay

Alessandra80oliveira, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I give up I'm tired I already sent evidence

eled vcs leaves the police the brazilian justice already has a police report process

alessandra80oliveira, do I understand correctly that you are no longer interested in our help? Should we close the complaint?

I was robbed and I've already sent you evidence and you haven't done anything in months the police solves it and the Brazilian justice is also everyone who asked me for my documents are listed in the judicial process

Please note that you have not answered my previous questions. If you are no longer interested in our help, please, provide a clear answer. Thank you.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.