The player from India is not able to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.
I am unable to withdraw money
I am all documents is approved but not withdraw
Dear madanlalb66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Has your withdrawal request been pending for too long or you are not able to request the withdrawal at all?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina