The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Bizzo Casino - Player’s struggling to complete account verification.
Amount: €40
Bizzo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
This casino has been making a lot of mistakes with me since the beginning, at the beginning I created the account and they constantly forget to add the bonuses and make them spend money again when the mistake is theirs and they don't admit it, I decided to see if I really paid for the money that I put into this casino nothing compares to the miserable €40 that I try to raise, they keep asking for a document that has already been sent and accepted 2x and they keep asking, it's a house that should be closed because not even the customer support is efficient, when When asked about the document being accepted, they say they used it for another purpose, which makes no sense if they are asking me for proof of address, they say they use it for bank proof when that document had already been accepted.
A lot of inconsistency should be closed and like the guru they shouldn't promote these types of casinos.
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1 year ago
Dear rubenguedes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I sent the document for proof of address that was the request, the document was accepted when I asked why the withdrawal had not yet been accepted. The website itself says that it can be a document issued by the bank to prove the address, taking away that the account had already been verified and your support had told me that the account was verified
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1 year ago
Translation
I don't see why they accept the documents and then say it's for something that wasn't even requested
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1 year ago
Translation
I came to update the situation and it was resolved successfully.
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1 year ago
Awesome news, rubenguedes. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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