The player from Italy is not able to request a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Hello how come I can not withdraw there is my card but to deposit you Mastercard
Dear Andrea,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Are you not able to withdraw your winnings using your preferred payment method?
I will be waiting for your reply patiently.
Best regards,
Kristina