The player from Germany had deposited 25 euros, which had been deducted from his bank account but did not appear in his casino account. Despite having contacted the casino support multiple times, he was repeatedly told to wait. Frustrated, the player had threatened to report the issue to the police, claiming that both the bank and the casino were blaming each other. We had asked the player to provide payment confirmation from his provider, but received no response. As a result, we were unable to further investigate the issue and had to reject the complaint.
Bizzo Casino - Player's deposit issue.
Amount: €25
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Translation
I deposited 25 euros on 03/07. It has been deducted from my bank account. But until now, it hasn't landed in my casino account. Whenever I write to the support, they just say it takes time. I want my money. They keep asking if it has been deducted from my bank account. Yes, it has.
Automatic translation:
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8 months ago
Dear Badwomanxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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8 months ago
Translation
So that's enough now. I called my bank. They told me that the bank had nothing to do with it. I should contact the casino. So that's enough, I'm going to go to the police now.
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8 months ago
Translation
Bizzocasino.com claims the bank is to blame and they are waiting for the bank to respond. I called my bank today and they said I should contact the casino. Casino=bank Bank=Casino = scam. Bizzocasino.com is an official scammer.
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7 months ago
Dear Badwomanxx,
Can you please forward the payment confirmation from your provider to nikolas.b@casino.guru and to the casino as well as a proof of of successful payment?
