The player from Germany managed to lost his winnings before the withdrawal was processed. We rejected the complaint because the player didn't respond to our messages and questions.
Bizzo Casino - Player lost his winnings.
Amount: €100
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Bizzo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I wanted to cash out the € 100 I had earned, but strangely, I didn't go even though I had sent all the forms, then I lost my money again, which would not have happened if I had received the money.
Automatic translation:
Public
Public
3 years ago
Dear Kevin,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
