The player from Germany is experiencing issues with a withdrawal probably due to unfinished verification. We rejected the complaint because the player didn't respond to our messages and questions.
Bizzo Casino - Player is struggling to withdraw winnings.
Amount: €5,000
Bizzo Casino
Safety Index:Above averageSafety Index
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7.3
Bizzo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello. I wanted to make a withdrawal. But my withdrawals keep getting rejected. I've uploaded all of the required documents for verification and they keep asking for new documents. I have already uploaded a photo of the front and back of the ID card. An invoice with my address on it. A screenshot of the bank statement showing the deposit and now they wanted a picture with ID in hand. I've already uploaded that. What do I do if you then cancel the payout again?
Automatic translation:
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3 years ago
Dear Michid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that you still haven't received any confirmation from the casino regarding successful KYC verification?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello, you can close the complaint. After contacting support several times, my account has now been verified. And 4000 euros were paid out. 1000 euros are still open. If there are any problems again, I'll get in touch with you
Automatic translation:
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3 years ago
Thank you for the update, Michid. I would still recommend waiting until you receive the full amount, however, if you really wish to close this complaint, please let me know.
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3 years ago
Translation
Exactly, then we will do it that way. I will definitely give you feedback
Automatic translation:
