The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that withdrawal processes could take time, potentially due to KYC verification or a high volume of requests. The team had extended the complaint resolution timer by 7 days, asking for her cooperation. However, the player did not respond within the given timeframe, which led to the rejection of the complaint due to lack of further information.
Bizzo Casino - Player believes that their withdrawal has been delayed.
Amount: €900
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Hello.
I requested a withdrawal of 900 Euros, they asked for documents which I sent, and they were approved. Since then, I've been waiting. The chat just responds with automatic replies. When will I get my money?
Automatic translation:
Public
Public
7 months ago
Dear NadFlem1984,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
