The player from Brazil was trying to complete his first withdrawal but got stuck on the payment preparation stage. He was also dissatisfied with the lack of support offered by the casino. Despite completing all verification procedures, he had not been able to withdraw his winnings, which were accumulated through bonuses. We attempted to investigate his complaint, asking for further clarifications. However, due to the player's lack of response to our inquiries, we had to reject the complaint.
Bizgo777 Casino - Player struggles with withdrawal process.
Amount: 150 R$
Bizgo777 Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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10 months ago
Translation
This is my first time trying to withdraw and all it does is prepare the payment... What garbage..
. The worst part is that I deposited thinking I was going to receive something, but there is no support at all... Where is my payment 😡😡😡Automatic translation:
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10 months ago
Dear marimht007,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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10 months ago
Translation
Completed all the verification that was available, the balance was made through the bonuses available on Telegram, but all the requirements were met and the deposit was made to release the withdrawal, there is no type of support, no online service and no Telegram... when was it done? The deposit was made quickly, they charged it immediately, now it takes several days to pay and nothing, nonsense, another scam
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10 months ago
Thank you, marimht007, for the clarification.
- Am I correct in understanding that you made a deposit only after generating winnings from consecutive free bonuses to verify your payment method?
- How many free bonuses did you activate consecutively?
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10 months ago
Dear marimht007,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
