Bitvest Casino - Player's deposit disappeared from account.

I've deposited ethereum into this casino and it went from pending to gone. Its was almost two weeks ago and I cant get an answer from nobody to where my ethereum is. Other then needs to be credited manually by the admins. But 2 weeks with nothing. I don't recommend this site at all. It will rip you off bad

Dear bowcutdavid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please post here a screenshot of your deposit receipt and deposit/cashier history from your casino account?

If you have a screenshot showing that the deposit was pending previously, please share it here too.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear bowcutdavid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.