The player's unable to play any game. due a technical error. The complaint was closed as the player managed to resolve it with the casino.
BitSpinCasino - The player's unable to play any game.
Amount: €25
BitSpinCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
BitSpinCasino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I deposited about €25 in Litecoin in this casino.
Got the 100% welcome bonus and thought great, here we go. But no !!! Not a single game can be opened in real money mode. I've tried different browsers with no success (either I'm taken to the start page and have to log in again, which doesn't work either, or I get a 404 ERROR.) Of course I contacted support, who asked me to come later if they had passed the problem.
I come back and get the answer again there is no solution I should come back later.
This is unacceptable in my opinion and I just want my money back. Playing there is absolutely out of the question.
Automatic translation:
Public
Public
2 years ago
Hello Tim1993,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitSpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Did you ever use any program to alter your IP address (VPN)? When exactly did this issue occur and when was the last time the casino responded to you regarding it?
Looking forward to your answer.
Regards,
Nick
