HomeComplaintsBitSpinCasino - The player's unable to play any game.

BitSpinCasino - The player's unable to play any game.

Amount: €25

BitSpinCasino
Safety Index:High
Submitted: 17 Oct 2022 | Resolved : 20 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's unable to play any game. due a technical error. The complaint was closed as the player managed to resolve it with the casino.

Public
Public
2 years ago
Translation

Hello,


I deposited about €25 in Litecoin in this casino.


Got the 100% welcome bonus and thought great, here we go. But no !!! Not a single game can be opened in real money mode. I've tried different browsers with no success (either I'm taken to the start page and have to log in again, which doesn't work either, or I get a 404 ERROR.) Of course I contacted support, who asked me to come later if they had passed the problem.


I come back and get the answer again there is no solution I should come back later.


This is unacceptable in my opinion and I just want my money back. Playing there is absolutely out of the question.

Automatic translation:
Public
Public
2 years ago

Hello Tim1993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you ever use any program to alter your IP address (VPN)? When exactly did this issue occur and when was the last time the casino responded to you regarding it?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

The problem was solved. Many Thanks

Automatic translation:
Public
Public
2 years ago

Thank you Tim1993 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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