HomeComplaintsBitReels Casino - The player's deposit was not credited.

BitReels Casino - The player's deposit was not credited.

Amount: 15,000 INR

BitReels Casino
Safety Index:High
Submitted: 02 Mar 2023 | Case closed : 21 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit was not credited for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

I have made payment in usdt of around 160 but they tell it has not reached them. I have shared the screenshot of the actual transaction and Bitcoin address also. Kindly assist


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1 year ago

Dear cyhurg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

The casino contacted me telling i had sent to wrong asset while I have ample proof that I had sent to the address and details they mentioned in thier site how can I get my money back

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1 year ago

Dear cyhurg,

Can you please forward us the payment confirmation together with the address the money is supposed to be sent to?

Please send it to nikolas.b@casino.guru.


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1 year ago

Dear cyhurg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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