The player's unable to withdraw her money as she needs to wager his deposit. The complaint was resolved as the player received her winnings.
Bitdreams Casino - The player's unable to withdraw her money.
Amount: €72
Bitdreams Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have the same problems at Bitdreams casino that I had and have at Joocasino.
I reported my complaint about Joocasino to you and made it known.
It's exactly the same scam and the same process.
I am sending you screenshots from the last live chat.
If you read through it, you will see and understand my complaint.
Automatic translation:
Public
Public
1 year ago
Hello tuncaykaya57,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you lose your previous deposit before you deposited again? When was the last time you spoke to the casino and what was it about?
If it's possible, please forward your deposit and betting history to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick
Thank you for your efforts and efforts.
I emailed my answers to nikolas.b@casino.guru.
Do I have to repeat it here ?
Kind regards
Tuncay Kaya
Automatic translation:
Public
Public
1 year ago
Translation
Hello Nick
I have already received my money from Bitdreams.
I kept playing and implemented a lot.
I climbed up fell down, I climbed up fell down the last time my balance increased to 90 euros and I made a new withdrawal request.
This was also quickly approved and paid out quickly.
I also reported this immediately by email to nikolas.b@casino.guru.
I want to thank you again for your dedication, effort and effort.
Many Thanks
Kind regards
Tuncay K***
Edited by a Casino Guru admin
Automatic translation:
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