HomeComplaintsBitdreams Casino - The player's unable to withdraw her money.

Bitdreams Casino - The player's unable to withdraw her money.

Amount: €72

Bitdreams Casino
Safety Index:Below average
Submitted: 27 Jan 2023 | Resolved : 24 Jun 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 months ago

The player's unable to withdraw her money as she needs to wager his deposit. The complaint was resolved as the player received her winnings.

Public
Public
1 year ago
Translation

I have the same problems at Bitdreams casino that I had and have at Joocasino.

I reported my complaint about Joocasino to you and made it known.

It's exactly the same scam and the same process.

I am sending you screenshots from the last live chat.

If you read through it, you will see and understand my complaint.

Automatic translation:
Public
Public
1 year ago

Hello tuncaykaya57,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you lose your previous deposit before you deposited again? When was the last time you spoke to the casino and what was it about?

If it's possible, please forward your deposit and betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago
Translation

Hello Nick

Thank you for your efforts and efforts.

I emailed my answers to nikolas.b@casino.guru.

Do I have to repeat it here ?


Kind regards

Tuncay Kaya


Automatic translation:
Public
Public
1 year ago
Translation

Hello Nick

I have already received my money from Bitdreams.

I kept playing and implemented a lot.

I climbed up fell down, I climbed up fell down the last time my balance increased to 90 euros and I made a new withdrawal request.

This was also quickly approved and paid out quickly.

I also reported this immediately by email to nikolas.b@casino.guru.

I want to thank you again for your dedication, effort and effort.

Many Thanks


Kind regards

Tuncay K***

Edited by a Casino Guru admin
Automatic translation:
Public
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1 year ago

Thank you tuncaykaya57 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

Public
Public
1 year ago
Translation

Hello Nick

It's nice to know that you're not alone. It's good that you exist. Greetings to you all and thank you very much.


Best regards

Tuncay K****

Edited by a Casino Guru admin
Automatic translation:
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