The player's account got blocked due ongoing verification. The complaint was rejected as the player stopped responding.
Bitdreams Casino - The player's account got blocked.
Amount: €18,700
Bitdreams Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I was asked to send a PDF file from my own account it's too private for me I sent Bitdreams Casino all the documents Documents from account photo from deposit I even took a picture of the account slip they blocked everything for me I can't even play more but deposited from my account via instant transfer and they insist on the pdf document from my account this is not legal as you can see all my bank details i think they don't want to withdraw the money simply bitdreams casino is that me I don't want any problems but I just don't think it's fair
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1 year ago
Hello Kesy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days and unless you provide all the requested documents, the casino won't be able to finish it.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I spoke to my colleague before Christmas I already have documents of ID and selfi plus document of my address and documents of bank account statement plus data of immediate transfer and my name they don't recognize it because they necessarily have a PDF file from my bank account request that's too private for me I won't give it out it's nobody's business what happens in my account
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1 year ago
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I paid in with immediate transfer and it was simply blocked I sent all the data and there was also a photo of the bank account is enough I don't think it's justified to simply ask for a PDF file from my account it's too private and nobody else's business I don't even have access to the PDF file, I get everything via an account statement from the bank and I sent the statement with a photo
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1 year ago
Translation
Hello, I just spoke to the casino again in the chat and they are not trying to find a solution. They only write then that I should not use the casino. It is absolutely not customer-friendly and no other solution is offered
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1 year ago
Dear Kesy,
Do you have any remaining balance on your casino account? Did they refund you your deposit or anything?
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