Bitdreams Casino - Player's free spin winnings have been capped.

Rick is helpful , but the friday free spins sucks. i won 300 dollars and they cut my winnings to 75, cause their system says after I won and spoke to one of the representative that my maximum allowed winnings is 75 dollars, which is so unfair and unusual. So if you win , 100000, your maxmum allowable earnings is only 75dollars. hilarious and ridiculous !!! i have lots of accounts online and if I win on the free games, whatever I win, i win, it just that i can not withdraw it right away because the bonus points still active, but from 300 to 75 ??, thats unfair and unusual, i will never play this website again and yes, ill copy paste this review and post it multiple times.. thanks and goo d riddance.

Dear eddusanjuan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus Terms and I found this:

„10.Winnings from Free Spins are limited to a max win of 75 CAD (75.00 AUD, 50.00 EUR, 6,000 JPY, 75.00 NZD, 500.00 NOK, 50.00 USD, 0.00097500 BTC, 0.013000000 ETH, 0.27500000 LTC, 250.00000000 DOG, and 50.000000 XRP)."

In fact, the vast majority of free bonuses (free chips or free spins) have a maximum cashout limit. Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cashout limit for bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear eddusanjuan,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.