HomeComplaintsBitdreams Casino - Player is experiencing issues with a withdrawal.

Bitdreams Casino - Player is experiencing issues with a withdrawal.

Amount: $1,675

Bitdreams Casino
Safety Index:Below average
Submitted: 11 Apr 2022 | Resolved : 15 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Georgia is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago

They are making you satisfy play through then taking bonus as well. They approved withdrawal on 3/24/22 and the deposit they took on 4/1/22/ They are trying to use the date of the bonus withdrawal to claim that was the date my withdrawal was approved when clearly it wasn’t. They keep making excuses to not pay me.

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1 year ago

Dear mzalicia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

Thank you for your reply, mzalicia. Could you please clarify whether you have made a successful withdrawal before? Do I understand correctly that you are trying to withdraw your winnings using the same payment method that you used to make the deposit?

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1 year ago

Yes but they paid me this morning sometime (4/14/22) once again thank you for your assistance

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1 year ago

Awesome news, mzalicia! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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