Bitdreams Casino - Player is experiencing issues with a withdrawal.

They are making you satisfy play through then taking bonus as well. They approved withdrawal on 3/24/22 and the deposit they took on 4/1/22/ They are trying to use the date of the bonus withdrawal to claim that was the date my withdrawal was approved when clearly it wasn’t. They keep making excuses to not pay me.

Dear mzalicia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, mzalicia. Could you please clarify whether you have made a successful withdrawal before? Do I understand correctly that you are trying to withdraw your winnings using the same payment method that you used to make the deposit?

Yes but they paid me this morning sometime (4/14/22) once again thank you for your assistance

Awesome news, mzalicia! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.