HomeComplaintsBitDice Casino - The player's experiencing issue with a bonus.

BitDice Casino - The player's experiencing issue with a bonus.

Amount: $1,300

BitDice Casino
Safety Index:Very low
Submitted: 23 Nov 2022 | Case closed : 29 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's experiencing issue with the wagering of a bonus. The complaint was closed as the player stopped responding.

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1 year ago

i have a problem i converted the bonus to 100% i got this message (The free spins balance has been transferred to the main balance) but the money disappeared why?

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1 year ago

Hello Izio91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you claim? How much was your balance before it disappeared and how much after? When was the last time the casino responded to you and what was it?

Looking forward to your answer.

Regards,

Nick

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1 year ago

verified for a few months the support does not respond I tried by message, by email, even on twitter they display but do not respond the balance has never been credited to me and I only received a notification saying that the bonus balance had been added to my credit but instead they didn't credit anything at all

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1 year ago

Can you please forward a screenshot of your casino balance and your bonus/betting history?

Please send it to nikolas.b@casino.guru.

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1 year ago
Translation

Already sent

Automatic translation:
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1 year ago

Is there also any balance history with the amount shown there? Did the balance change in any way after you received the message of the free spin conversion?

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1 year ago

Dear Izio91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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