BitDice Casino - The player's account got blocked.

(Disputed amount is .1298 BTC)

Dear Casino Guru,

I confirmed a withdrawal request on August 15 in the amount of

.1298 BTC.

I was hoping that by now, BitDice would process my withdrawals in a timely manner (72 hours as they advertise) but clearly this just isn’t going to happen.

To make matters even worse, BitDice has now Deactivated my account.

After seeing many, many people complain about their withdrawals and continuously being lied to and having nowhere to turn, I took it upon myself to post links to my AskGambler complaints in the chat for others to follow. It appears to have worked as others are now starting to get their withdrawals after posting their Complaints on that site.

Chat mods didn't like that so rather than just banning me from chat, they have now chosen to Deactivate my account which still has

.231 BTC in it.

What kind of scam is that?

You crooks have been holding my money for MONTHS and now want to Deactivate my account?

BitDice, I want my .1298 BTC from this pending withdrawal and the .231 BTC you still owe me.

Please see 2 attached files showing

-Withdrawal confirmation from August 15, 2022

-Deactivation of my account

Thank you kindly in advance.

Hello SamTest,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you receive your previous withdrawal which was mentioned in the previous complaint? Did they in any way specify the reason behind closing your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Could you please advise if your account is already verified and is yes, since when exactly? 

My account has been fully verified (KYC) since May 12, 2022.

Did you receive your previous withdrawal which was mentioned in the previous complaint? 

I have not received my withdrawal in this most recent current complaint.

Did they in any way specify the reason behind closing your account? 

I spoke with Elon on Twitter and he said I was being rude in the chat room.

When was the last time you spoke to the casino and what was it about?

I spoke with Elon on Twitter and he assured me I would be able to withdrawal my remaining balance (even though I can't currently log-in). Elon said he would ask management about how to proceed with withdrawing my remining balance. I asked Elon to tell management that if they Re-activate my account so that I can continue withdrawing, I would NEVER post in their chat room ever again. This was a few days ago and I have yet to hear back from him since.

My account has been Reactivated, but I am still waiting for my withdrawal from August 15.

Dear SamTest,

As the withdrawal usually takes up to 14 days, be sure to wait until the end of the week for it to arrive. If it won't we will try to intervene. Let us know in case of any update.

Hello,

My withdrawals always take 1 month, even though their terms specifically say "72 hours."

As if the constant lies about my withdrawals wasn't bad enough, now their chat room mod "ponyo" is suggesting everyone avoid the site.

Dear SamTest,

Can you please advise if the withdrawal is still pending?

Hi Nick,

Yes, my withdrawal is still pending.

As I said above, my withdrawals always take 1 month and sometimes longer.

Thank you

I got my funds.

You may close this thread.

Thank you SamTest for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick