HomeComplaintsBitDice Casino - Player's not able to withdraw.

BitDice Casino - Player's not able to withdraw.

Amount: 1,128 ₮

BitDice Casino
Safety Index:Very low
Submitted: 18 Nov 2022 | Case closed : 08 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Japan is not able to request a withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I meet the withdrawal conditions, but I don't know how to withdraw.

Should I withdraw after changing to Bitcoin?

I can't even reply to chat.

please tell me.

Automatic translation:
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1 year ago

Dear renpi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that we as a third-party platform are not aware of how withdrawal processes work in each casino. Even if we would love to, it is impossible for us to know everything about all online casinos. Nonetheless, we will try our best to help.

Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Can Japanese people withdraw money?

Automatic translation:
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1 year ago

Thank you for your reply, renpi. I feel like you have not read my message at all. Please get back to that message and provide all the required information, otherwise, we won't be able to proceed with this complaint. Thank you in advance.

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1 year ago

Dear renpi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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