The player from Japan is not able to request a withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.
I meet the withdrawal conditions, but I don't know how to withdraw.
Should I withdraw after changing to Bitcoin?
I can't even reply to chat.
please tell me.
Dear renpi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that we as a third-party platform are not aware of how withdrawal processes work in each casino. Even if we would love to, it is impossible for us to know everything about all online casinos. Nonetheless, we will try our best to help.
Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you for your reply, renpi. I feel like you have not read my message at all. Please get back to that message and provide all the required information, otherwise, we won't be able to proceed with this complaint. Thank you in advance.