BitcoinBet Casino - Player’s withdrawal has been delayed.

I have more than two weeks that I made a withdraw of .5 btc that is to say 500 mbtc and the withdraw was not sent, I decided to join the telegram group to see what was happening and they took me out of the group when asking the question speak to an administrator named maribelQ and he answered me some questions and suddenly he blocked me from telegram; (eye I had already sent like 10 emails and they never responded) at the time he blocked me, an email arrived asking for a photo of id, id with a selfie and proof of residence, I sent it in less than 10 minutes, then they told me that I had it to send notarized and that's how I sent the notarized papers, and I never got answers, I have sent approximately 20 emails and they have not answered, I have lost more than 20 thousand dollars betting on that page and now that I win they do not send me my money, I do not know what to do but I will have to report them to the fbi for fraud and the laws of my country because I do not know what use they can give to the documents that I send and I will also make an international demand with some prestigious lawyers, as I tell you it is not the money, is the action, I had to make a payment in bitcoins of a small company that I have to maintain it and I lost it due to its lack of word not to pay me my money.

Could you give me a solution or some advice?

Cheers

Dear Wero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise how long ago have you started the verification process? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person and it may take few working days. If all the data, that you have provided is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful and if there is still no development in you case, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I sent my notarized ID on the 20th Friday of this month, ok I am reassured by your answer, but why do not they get in touch and block me from telegram is what I do not understand but well I hope it is true, here is what to do? Wait? How much time could you give me more info please. greetings and thanks

Another thing that I forgot to mention on Sunday I wanted to enter my account and it did not let me, an error appeared as they had blocked it and on Monday of this week I could enter. Friends of mine commented on my problem that they did not pay me and blocked me in the telegram group and they did not get answers .....

I do not understand what happens, it is not like I did some kind of illegal action, I did not even play virtual games, I only made sports bets, that I also lost money in those games But there were more who won.

Thank you very much Wero for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask CryptoBet Casino for their help in resolving this issue. We would like to know, please, why he isn't able to withdraw his money and what he should do in order to make it possible.

Thank you!

We would like to ask the CryptoBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And what happens if you don't answer?

Hello Casino Guru Community,

First I must note that Telegram is not a support channel. It is simply a channel where players and interested parties gather to mostly talk about sports and cryptocurrency.

Please do not send any sensitive information to anybody on Telegram. Nobody on that channel is equipped to help with player support. Please send an email through the support section of our website or use Live Help and speak to an agent in real time who can address this.

Also, please note that we do not have any player by this username and in the past several weeks we have been victim of multiple extortion attempts by unaffiliated persons threatening to post complaints on this website and others with the objective of obtaining a fraudulent payment.

However, if a player deposited $20,000 as this case claims, the player would be handled with white gloves by our dedicated VIP program manager.

Thank you,

Kate Allman

Player Support

CryptoBet.com

the site is bitcoinbet which is the same as cryptobet, they are the same support emails, they do not answer live support or emails, and they waited until the last moment to answer here I send you more photos

Send that and many more emails AND the live chat does not respond

That appears to me for a long time, and I repeat when I was sending the emails they deleted my account and the next day it appeared again, and they answered the emails and since I sent the notarized identification and proof of address, they have not answered any email, then I don't know what the problem is and why it took until the last second to answer here

If i dont exist why i recive those mails

And I never said to deposit 20 thousand dollars, I have lost 20 thousand dollars in the course of 1 year approx

Dear Kristina,

Please note that this inquiry is not related to CryptoBet.com. We are often confused with many sites sharing similar "crypto" and "bitcoin" names.

Thank you,

Kate Allman

Player Support

CryptoBet.com

Kate hello then what I have to do to be able to collect that money, because the emails that are handled in cryptobet and bitcoinbet are the same, in emails they mentioned that the only difference is that cryptobet is handled in dollars and from the bitcoinbet page it links you to cryptobet .... and in the emails they send me they mention the same page so what happens? Or why did they take so long to answer?

Kate dear sorry if you say that I confuse you as it is possible that they help me when I had a problem with the balance that appeared to me in negative, from the email that cryptobet uses And now you say that I am confusing the page? It seems strange to me

I know what they want to do but I have evidence of everything, of all the bets that I have made, of emails, of messages that I have left in the chat and they do not answer, there is something very strange behind this, and it seems strange to me because Before if they paid, then I want to know what is happening ... or say they are fraud and so we stop wasting time, or what more proof do they need that I am the person and that I win legitimately

Hello Sir,

Please establish an account at CryptoBet.com. You are able to reach our player support 24/7 through that platform.

Thank you,

Kate Allman

Player Support

CryptoBet.com

So they won't pay me my money? And will they only say that?

Could you explain to me if they are going to pay me that money? In the email I sent earlier, I talked about mbtc and they answered me about the cryptobet email, which are the same ones that answer in bitcoinbet AND cryptobet .... you can also see that in your advertising they even announce them ..... then I want to know if I They will pay ... you still invite me to make an account in cryptobet but what will happen if I make an account there? They can pay me that money or later if I make another account they will tell me that I no longer have funds and I will lose all the money .... speak clearly please give unclear answers and turn the matter around ....

Hello,

I must admit this is very strange and specific situation. I checked both websites - Cryptobet (cryptobet.com) and Bitcoinbet (bitcoinbet.com). They are completely identical and even contact for the support is the same, as Wero51 has already pointed out. There is clearly a connection between these two websites (which is also mentioned in some of the articles in 'News' section on both websites).

Kate, we don't have Bitcoinbet Casino in our database, but we are working on it at the moment and it will be published in a few days. Then we will transfer this complaint from Cryptobet Casino to Bitcoinbet Casino. But what is really confusing me is, that we contact you using the same email address that I found on the Bitcoinbet website, so we will add the same email address for complaints to this casino. How is it possible, please? Isn't there a chance that you could check the player's account even though it is a different casino?

I would like to know if we can continue resolving this complaint here under Cryptobet Casino, like it is for Bitcoinbet Casino, until we are able to transfer it. (As I've already mentioned, this will be possible when the review for Bitcoinbet Casino is published).

What is stranger is that according to cryptobet they only handle usd and in bitcoinbet only mbtc and as they see in the mail they helped me with my balance in mbtc when it was -3 .... so how is it possible that they are not the same

I'm checking old emails and look I even have that ... how is it possible that they don't want to pay me I don't understand

Dear Admin,

BitcoinBet is an mBTC driven gaming property. Wagers and balances are reflected and settled in Bitcoin terms. Like CryptoBet, the support is managed by our proprietary CasinoSupport.com cloud platflorm, so while it appears identical each site has unique administration. CryptoBet - as stated originally - has no record of any player with this username.

Thank you,

Kate Allman

Player Support

CryptoBet.com

Casino guru could you help me see what should I do?

So if I open a cryptobet account, will they transfer that balance to me? And will they pay me in bitcoin too? As they said in that email

It is rare that they say that there is no record of mine in cryptobet if I have proof there

We transferred this complaint from CryptoBet Casino to BitcoinBet Casino and we would like to ask BitcoinBet to comment on this case. 

The email address to contact the casino stayed the same, so hopefully this message will be delivered to the right person.

Thank you for understanding and I hope this case will be successfully solved soon.

We have no player by this name. We strongly suspect that it is part of the extortion and blackmail gang that has recently attacked us demanding payment with the threat of posting on this and other similar websites.

It is sad that the industry has come to this.

Are they lying 100% what tests do they occupy ??? How is it possible that they say that ... if they say that there is no doubt that they are fraud ... the funny thing that before if they paid me

I can send the payments that I have made and deposit and you can verify on the bitcoin page everything ... it is not just what they are doing

How am I going to invent these payments? And deposits? What other proof do they take to show that they are cheating, those two pages are in tune stealing

Exigo que me expliquen bien ese ultimo correo que mande

What other test do they take? How would I be fraudulent if I sent you a selfie, proof of address, even notarized ... please explain that to me and if you are right if I threaten you and I plan to report them, because they asked for my documents and they do not want to pay me ... as they expect me to do. do not denounce or threaten them ???? I lost more than 20 thousand dollars in the course of a year and now that I earn a little, they don't want to pay me ???? Explain to me why ... in the last screenshot of the email I sent says that the account in cryptobet no longer exists and that I have to make another account and from there they transfer my balance from bitcoinbet to crypto bet or am I also inventing it? ?

We do not ask for notarized documents and we do not ask for any documents unless there is a strong suspicion of terms of use violation, like fraud.

1. they say my account doesn't exist
2. they say cryptobet and bitcoinbet are not linked
3. they say they only ask for documents when the account is fraudulent

they are contradicting, does my account exist or not? I am not intimidated by that, they only ask for documents when it is fraudulent, I have not done any fraud or how can fraud be done on their betting pages? I do not understand

I will take all this to the last consequences, they are stealing shamelessly and they do not give clear answers ...

I sent all the documents ... so what is the problem I demand a clear answer and my money

And another thing I keep waiting for the explanation of the emails that have been sent to me previously, as I already mentioned

So when you tell me that they only ask for documents when there is suspicion of fraud? Are you accepting that if you have my account, if you have seen my emails ???? Please explain to me that they are contradicting each other .....

administrators is more than obvious what is happening here ... they don't want to pay me

And besides they are lying to me ??? Why in the mail do they say that my documents are to verify my identity? And never ask for them when I am suspected of fraud ??? Here I have extra evidence for when I prepare my claim that they are asking me for official personal documents for things that are not.

Hello,

From the screen shots Wero51 posted here it is clear to see, that he has an account with BitcoinBet Casino (and even for a longer period of time). Please see the picture, where the player was logged in from April 3rd. Not to mention all those emails from the casino's support - some of them are almost a year old.

Would you be so kind and check it one more time? 

Anything kristina that you use with confidence could pass you my email password so that you can see with your own eyes all the emails I received and deposits that I have made on that page of cryptobet and bitcoinbet I am open to everything, I do not hide anything

Honestly, it may all be a confusion because I have won big prizes about 10-12 months ago and they always paid me, but I had a spree I lost about 20 thousand dollars and stopped betting and started betting again and now that I win, I don't give my money .... if they say what kind of fraud they think I'm doing let me know and we will clarify it .... but it is more than clear that my account exists and I still have a balance of 500 mbtc

I attach another proof that the emails that I have an account reach me, I arrived a few minutes ago

We have been attacked by multiple incidents of the same type of complaint with threats of reprisal at this site. We have reviewed these screenshots and they appear to be simply copies of emails. The user is invited to contact us by mail or live help to clarify. We understand that the user has noted above that this is likely an issue of confusion. Thank you.

Casino guru can I pass you my username and my email or casino password so that you can enter?

I have sent multiple emails and they do not answer, can you check spam? Or something .... I don't know what to do to get them to answer me

Or casino guru give me an email to also send the email with a copy to you

Or that the casino cheke that betting id

Hello,

We've tested Bitcoinbet support and received no answer. Also your live help is never available. It was also tested multiple times by various members of our team. How is the player supposed to get in touch with you then? I understand that this situation you are experiencing might be difficult, but you shouldn't suspect or accuse all your players.

Wero51, I am sorry, I cannot log in to your account, because that might lead to closing it permanently (the reason would be using the account from different IP address). However, you can create a recording of you logging in to your account, showing your balance and that your acount is active and working. With this proof there should be no doubt on the casino's side, that your previous screen shots aren't real.

You can post it here or, altenratively, send it to my email address - kristina.s@casino.guru. I am sorry this is taking so long and I would like to thank you for your patience.

Ready send them to you, with a copy to the support of bitcoinbet or cryptobet as you want to tell him, did you get kristina?

I have 10 minutes on live support and there is no response.

We are not accusing all players and note that we have a perfect reputation of fast payouts. But we have had several extortion threats recently mentioning Casino Guru specifically. We have tens of thousands of players and withdrawals are mostly done automatically and instantly, as we advertise. We have a proprietary wallet-to-wallet system. Inthe past week our support manager has been replaced and we are working on an enhanced support system. I invite you to try Live Help now Kristina. It is indeed working and responsive within seconds. We feel that we have the most responsive support in the industry. Accordingly, we invite this user to email directly to our GM at gm <at> cryptobet <dot> com, and this case will be addressed properly.

Hi, Kristina, you are right. The live support answered me. I keep you updated, they said they would solve it for me today.