The player's account got banned for unknown reason. The complaint was closed as the player stopped responding.
Bitcasino.io - The player's account got banned.
Amount: ??
Bitcasino.io
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Bitcasino.io has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hi. I was writing with the bitcasino.io support and suddenly i get banned... I don't know why, for what reason... Can you try to fix this or to get a reason why was that supposed to be? I don't understand anything...
What happened?
The owner of this website (bitcasino.io) has banned you temporarily from accessing this website.
Public
Public
2 years ago
Hello LifeGuru287,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcasino.io. Please allow me to ask you a few more question before we would move forward.
Was your account ever verified in the casino? Did you have any remaining balance on your casino account when it got blocked? Did the casino contact you before or after they blocked your account to explain the reason of it?
Looking forward to your answer.
Regards,
Nick
