HomeComplaintsBitBet24 Casino - Player complains about RTP.

BitBet24 Casino - Player complains about RTP.

Amount: 50,000 kr

BitBet24 Casino
Safety Index:Below average
Submitted: 20 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I do not recomend anyone to deposit and play here becuse they have very bad income and payouts in slots

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1 year ago

Dear maroundarowiche78,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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1 year ago

Dear maroundarowiche78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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