BitBet24 Casino - Player claims that payment has been delayed.

hello, I requested witdhraw crypto on 14/04/2023, support is not responding, live chat does not exist, looks like bitbet24 is dead.

no communication with the casino, because the support seems to be not working.

Dear tyraxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tyraxx,

Have you received your withdrawal from the casino yet?

I have not received and no response from support

Thank you for your reply, tyraxx. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I added the required documents the same day I did the withdraw, made a few deposits there and also used the bonuses, but it doesn't really matter, the casino looks dead.

Thank you very much, tyraxx, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you tyraxx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BitBet24 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear tyraxx, I have contacted a casino affiliate and was informed that your withdrawal will be put in priority when the payment are ready to be done. It’s quite usual for withdrawals to take a couple of days or even weeks so we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Thank you!

Dear tyraxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

of course I don't receive withdraw from bitbet24

Hello tyraxx,

Your withdrawal has been in priority so when the payment are ready to be done you will be able to withdraw the amount.

Thank you for understanding!

I haven't received payment for over 6 weeks.

Priority....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tyraxx,

We would like to inform you that your payment has been completed.

Kind regards,

BitBet24 Support Team

Thank you very much for the update. We will keep this complaint open until tyraxx confirms their withdrawal has been successful. Please keep me informed about any further developments.

I received payment

Dear tyraxx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter