Bingorella Casino - Player's withdrawal has not been processed.

I played 155 won 120 back then withdraw 120 then I got an email wanting my ID so got my passport out sent them a copy few day pass no money in my account so I then call was told my information was wrong I ask what’s wrong they said we don’t no I said that not very helpful she went on to say money had not been sent I said that’s crazy and when I receive my money I want my account closed she closed it there and then I said I had money in my account and was waiting on withdraw of 120 she said my case had been escalated so I believe I’ve been scammed but glad it was only 155 not much more so be careful

Dear James89richard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly that you currently don't have access to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

it wasn’t a bonus and they would not let me withdraw without seeing my ID I showed them and withdraw button appears then I try to withdraw then the problem started very rude on the phone

Hi it been paid thankyou for all your help

Dear James89richard,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru