The player from Switzerland had their bonus winnings suspended due to unfinished wagering. We rejected the complaint because the player didn't respond to our messages and questions.
Bingo Olé Casino - Player's struggling to withdraw their bonus funds.
Amount: €32.05
Bingo Olé Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Bingo Olé Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
same problem as with Oasis Casino only with a small amount
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2 years ago
Dear argunoenen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly you are talking about this complaint?
Could you please specify which bonus you have redeemed and played? I would like to check the terms and conditions.
Additionally, if there’s any relevant communication, please forward it along with your bonus history to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
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Bingo Ole Casino Registration Bonus no deposit 10.- euro +25 free spin
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2 years ago
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Redeem Bonuses
You can convert your bonuses into real money with a ratio of 10%.
Example: You have €20 in bonuses and convert 10% of them into real money. The amount of real money received is €2 in cash.
To exchange your vouchers for cash, you must have a balance of less than €1. If your cash balance is higher, the change will not be made. You can only redeem bonuses once you have made your first deposit.
it's been there since when i click on emin bonus i couldn't click on it before
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2 years ago
Thank you for your reply, argunoenen. I apologize, but I am not sure what is going on. Could you please provide more details about what happened, so I can assist better? Have you made any successful deposits? Have you tried contacting the casino regarding this issue? Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru.
