HomeComplaintsBingo Olé Casino - Player's struggling to withdraw their bonus funds.

Bingo Olé Casino - Player's struggling to withdraw their bonus funds.

Amount: €32.05

Bingo Olé Casino
Safety Index:Low
Submitted: 19 Jan 2022 | Case closed : 04 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Switzerland had their bonus winnings suspended due to unfinished wagering. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

same problem as with Oasis Casino only with a small amount

Automatic translation:
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2 years ago

Dear argunoenen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly you are talking about this complaint?

Could you please specify which bonus you have redeemed and played? I would like to check the terms and conditions.

Additionally, if there’s any relevant communication, please forward it along with your bonus history to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

Bingo Ole Casino Registration Bonus no deposit 10.- euro +25 free spin

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2 years ago
Translation

Redeem Bonuses

You can convert your bonuses into real money with a ratio of 10%.

Example: You have €20 in bonuses and convert 10% of them into real money. The amount of real money received is €2 in cash.

To exchange your vouchers for cash, you must have a balance of less than €1. If your cash balance is higher, the change will not be made. You can only redeem bonuses once you have made your first deposit.

it's been there since when i click on emin bonus i couldn't click on it before

Automatic translation:
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2 years ago

Thank you for your reply, argunoenen. I apologize, but I am not sure what is going on. Could you please provide more details about what happened, so I can assist better? Have you made any successful deposits? Have you tried contacting the casino regarding this issue? Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Edited by a Casino Guru admin
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2 years ago

Dear argunoenen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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