The player from Switzerland had their bonus winnings suspended due to unfinished wagering. After a closer examination, we ended up rejecting this complaint as unjustified.
Casino Oasis - Player's struggling to withdraw their bonus funds.
Amount: €123.15
Casino Oasis
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Casino Oasis has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
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ID Game name Date/time Type Wagered Won Bonus wagered Bonus won3319891Pirate's Treasure17/01/2022 03:13:52SL€0.00€0.00€18.00€10.803319886Get Cracking17/01/2022 03:08:55SL€0.00€0.00€103.874€3.319.50€137 Serpent's Riches17/01/2022 03:01:08SL€0.00€0.00€81.00€112.203319864Fairground Frenzy17/01/2022 02:56:06SL€0.00€0.00€48.15€50.403319853Halloween Treats17/01/2€2022:507SL:492:507 Sunny Fruits : Hold and Win17/01/2022 02:35:19SL€0.00€0.00€0.00€4.50332162740 Joker Staxx17/01/2022 02:34:23SL€0.00€0.00€0.00€6.803321625Pearl Beauty: Hold and Win17/01/2022 02:33:36SL€0.00€0.00€0.00€0.70
Bonus wagered €387.10 Bonus won €500.25
You still have €123.15 registration bonus
I get a message that I have fulfilled the bonus limit but it shows that I still have 123 euros in the bonus but I can't do anything anymore, I can't continue playing or convert money or have it paid out. This is at Oasis Casino
Casino Bingo Ole
with a similar casino name from Casino Bingo Ole also a similar case only with a small amount
Can't continue playing and no access to amount
ID Game Name Date Hour Type Staked Cattle Bet Bonuses Earned3320002The Wealth of the Snake17/01/2022 04:38:45SL0.00 €0.00 €18.90 €15.50 €3319991The Wealth of the Snake17/01/2022 04:29:05SL0.00 € 0.00 €31.50 €52.30 €3319990Pirate's Treasure17.01.2022 04:28:10SL0.00 €0.00 €6.30 €0.70 €3319988Fruity Madness17.01.2022 04:25:21SL0.00 €0.00 €11.25 €21.65 €3319983Trolling for Treasures17/01/2022 04:21:58SL0.00 €0.00 €10.80 €6.55 €3321747Book of Gold Classic17/01/2022 04:20:13SL0.00 €0.00 €0.00 €1.50 €3321745Book of Gold: Double Chance17/01/2022 04:19:29SL0.00 €0.00 €0.00 €1.60 €3321744Book of Gold: Symbol Choice17/01/2022 04:18:47SL0, 00 €0.00 €0.00 €1.00
wagered bonuses €78.75 earned rewards €100.80
You have a registration bonus €32.05
I copied the gameplay from both and posted it here.
Did I do something wrong or do I still have to fulfill something so that I have access to the funds.
I hope you can help me.
thanks in advance.
Regards, A. Argun Oenen
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2 years ago
Dear argunoenen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have redeemed and played? I would like to check the terms and conditions.
Additionally, if there’s any relevant communication, please forward it along with your bonus history to petronela.k@casino.guru.
Additionally, let's please keep one thread per casino only. If you're experiencing similar issues with other casinos please submit separate complaints.
Thank you very much in advance for your reply.
Best regards,
Petronela
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2 years ago
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Oasis Casino Registration Bonus without deposit 10.- euro + 25 free spin
Bingo Ole Casino Registration Bonus no deposit 10.- euro +25 free spin
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2 years ago
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So would I have to file a separate complaint with them for Bingo Ole Casino?
Best regards
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2 years ago
Yes, please file a separate complaint about the other casino.
Do I understand correctly that you have received registration bonus and didn't deposit any funds into your account? Have you verified your account successfully?
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2 years ago
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That's right, both casinos have the same bonus offer on the Casino Guru homepage 🙂
Of course, I had to verify the cell phone number and email of both in order to get the bonus at all.
if I like a casino, I send the documents that are needed in most casinos right from the start.
but at oasis and bingo ole casinos that wasn't necessarily the case because the slots alone were scary, somehow that I won anything at all was surprising to me. Yesterday evening I was lucky again thanks to a bonus, but at this casino Zigzag777 and it's going well, best example, they contacted me and said the desired information and I think I hope you'll pay the amount soon. 🙂
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2 years ago
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yes my account at Casino Oasis is successfully verified? I also took a photo something has changed where the bonus amount is on the page there is now a note I should deposit then I can convert the bonus to normal money with a deduction
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2 years ago
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In order to convert the bonus into cash you must have made a deposit at least once.
You can convert your bonus balance into cash at a rate of 10%.
Example: If you have a €20 bonus and convert it 10% into cash, you will receive €2 real money.
In order to convert the bonus into cash you must have a cash balance of less than €1/$1. If your cash balance is higher, the exchange will not be processed. The bonus swap can only be done if you made a deposit for the first time.
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2 years ago
I have checked the terms and conditions for the Registration bonus (here):
"10€/$ No-Deposit Bonus plus 25 free spins
To welcome you to Casino Oasis, we will give you €/$10 absolutely free, plus 25 free spins!
We want you to see how fun our online games are so we will place €/$10 and 25 free spins in your account as soon as you register. You can play our casino games and when the free bonus money runs out, we will match any real money deposit you make with our generous First Deposit Bonus.
Enjoy our online casino games and watch for our weekly promotions!
Terms & Conditions
No deposit is necessary to receive the 10 €/$ bonus.
Under no circumstances can the No-Deposit Bonus be withdrawn.
The No-Deposit Bonus and any associated winnings expire after 7 days unless a deposit is made.
Winnings obtained from the free spins are in Bonus Funds.
Upon making the first deposit all bonus winnings won as a Trial Player are retained and become available as Bonus Funds.
Please refer to our Bonus Policy page for further details on Bonus Funds.
Casino Oasis reserves the right to cancel or withdraw this promotion whenever it deems necessary.
The terms and conditions of this promotion are subject to the general terms and conditions of Casino Oasis."
Could you please forward the last email from the casino to petronela.k@casino.guru? Thank you very much in advance.
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2 years ago
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have sent them where they requested
additional exel table of game and bonus + win history
So to be honest, I don't know how the casinos work either
I think I have to make a new complaint. I'll send you the things by e-mail as well
can see it I'm interested in your opinion.
it seems to me that it doesn't matter whether you pay or play with a bonus, the customers are fooled and the rules
are always adapted to the situation so that many customers even lose the desire to win and give up.
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2 years ago
Thank you, argunoenen, for your email. Could you please clarify what the following Excel sheet represents? Have you redeemed more than one free bonus in Casino Oasis?
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2 years ago
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this excel spreadsheet is my game history which i copied at oasis casino i put it in excel to make it easier to understand.
I have a welcome bonus of 10 euros + 25 free spins
Total bet amount bonus wagered 387.10 euros and achieved maximum win bonus of €500.25
123.15 euros remain according to the rules of the casino, which would be the sum according to the bonus rate % calculation of my net profit but was only earned with bonus money! that's why they want me to deposit money now so that they can credit me with the bonus.
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2 years ago
Exactly as it states in the bonus rules.
"Upon making the first deposit all bonus winnings won as a Trial Player are retained and become available as Bonus Funds."
Could you please advise if you have placed a deposit already?
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2 years ago
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No I haven't paid yet! because I didn't know how much I had to deposit so that the casino overwrote me the amount of 123.15 euros as ut!
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2 years ago
If you were not sure, could you please advise if you have tried communicating this issue with the casino directly? Customer support should be able to navigate and guide you accordingly.
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2 years ago
Dear argunoenen,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
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Yes have tried contacting Casino Oasis a few times. But I only got an automatic return mail with some new bonus offers, that's why emails always ended up in spam and I tried to ask a few times in life chat, but the employees are acting stupid!
meanwhile i don't see 123.15 euros anymore on my account under bonus but 0.04 euros.
but I give up with whom I lead no further discussion, they should keep the bonus money and be happy!
I would like to thank you very much for taking so far, but as I said with a casino like OASIS CASINO everything is a waste of investing TIME, MONEY AND NERVES!
My Quote or What I Learned!! There are so many online casinos as players if you pay attention to a few points when choosing a casino from the start, you will quickly find the right casino s,
where customer is king and fun and honesty are top priority
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2 years ago
Dear argunoenen,
I do agree that the bonus rules are a bit confusing in this case. However, if the requirements for a withdrawal were not followed I'm afraid we can't help you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
