Bingo Olé Casino - Player's not able to play with a bonus.

Hi, I'm having problems with bingo olé casino, they gave me the 10€ bonus for registration, in which the conditions for withdrawing possible winnings would be the maximum of 200€ and only if the total of 400€ in bets. However, I reached €252 in winnings with thirty-odd euros saved up. It won't let me play with the bonus anymore, it says I've reached the maximum value. How am I going to do the 400€ rallouver if they won't let me play?

Dear nunoamorim1717,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please post here a screenshot of the message you see when you try to place a bet?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'll put a print of the qi here when I try to play

nunoamorim1717, I apologize, but I don't understand your message. Could you please elaborate?

Dear nunoamorim1717,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.