The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Billy Billion Casino - Player claims that payment has been delayed.
Amount: €500
Billy Billion Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello Casino Guru Team,
I need your support again please, so far 100% success as soon as you were there. Thanks
It's about a payout of €500, since my deposit was only €57, which I also turned over several times.
since Sunday my account is fully verified, the procedure was pure harassment and really do not recommend anyone.
I had to cancel the payment and then start again...
€500 bank immediately / deposit instant and payout is also given as instant in contrast to the other bank payouts 1-5 days.
Nodapay is used here and from experience the money is available after the casino has initiated the payout - usually 1-3 hours
account.
In my case, the payout is not yet triggered, I still have the option to cancel it.
got 2 payouts from nodapay today (other casinos received, yesterday too) and then the answer comes 😕
I completely understand that it might be frustrating to wait this long, however, your withdrawal is already being processed. As I mentioned, the problem is with the payment provider currently, and not with us, which is why we are still waiting for their update.
is not true…!!
pictures included.
I have set limits and will not continue playing until the payout works. When they make such a fuss on the first one.
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1 year ago
Dear mettix247,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
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is definitely correct, only in casinos where the € payout is higher than the € deposit is vehemently tried to prevent it.
it becomes more and more chaotic, the more you ask, the more answers / excuses come
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1 year ago
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In addition, since nodapay is supposedly not the best solution according to the casino, I offered to cancel my allegedly already confirmed payout (normally not possible if it has already been confirmed), cancel it and use another payout bank provider:
"Please do not cancel your payment. Unfortunately, we have to wait for the responsible department to check all the information. We ask you to wait. Thank you very much for your understanding!"
- everything ok, verified, start payment
- Payment is in progress and will be made immediately
- Payment has not yet been confirmed / proceed (4th day)
- Statement: The problem lies with the bank, the casino has fulfilled everything, not true
- it has been with the respective finance department for 4 days and is still fully checked
You can really save yourself such a hassle, it's so unnecessary...
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1 year ago
Thank you for your reply, mettix247. I understand your frustration, but I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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1 year ago
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Tell me, how is the situation?
because I experienced it myself last week, I closed my account with a credit balance of €400, shortly afterwards an email with bank details again, and the money was there.
what if I just close my account here? Does the casino then have to pay out directly?
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1 year ago
If you still have funds in your account, I advise against closing it due to the high level of risk involved. There is no guarantee that the casino will refund your remaining balance automatically and it could be much harder to get your funds back.
Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
