The player from India deposited 21,000 and won approximately 71,000, successfully withdrawing 27,000. However, when attempting to withdraw the remaining funds, the casino requested additional verification details submitted on March 14, but he has not received any response since then.
Bilbet Casino - Player's withdrawal is delayed due to verification request.
Amount: 44,000 INR
Bilbet Casino
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Case summary
2 days ago
Public
Public
5 days ago
I deposited 10000 and 11000 to my gaming account and I won approx 71000 and I withdraw amount of 27000 but when I try to withdraw my remaining funds the gaming company ask for my details for verification.
I submitted all the details for verification on 14th March but the gaming company didn't sent any message after that.
Please help
Public
Public
4 days ago
Dear kumardhiru246,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Therefore, I would recommend that you wait for a few more days so that the casino has enough time to review your documents. If there is no development within a week, please get back to us and we will intervene.
Thank you in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
