Bilbet Casino - Player's account has been blocked.

few days ago , i placed withdrwal in the bilbet.com of 34800 INR and they asked for verification then i sumitted my all the documents which are asked by the bilbet.com after that he told me to wait for the verification.

After 2 days , When i trying to log in .. into the bilbet.com for checking my verification status , i shocked to see that my account had been blocked. then i contacted customer support of bilbet.com for khowing the reson for blocking of my account.

They are making excuses of mutilpe account. I don't have any multi account in the bilbet.com . They are refusing to give my money of 34800 INR.

THANK YOU

Dear chandra8056,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

According to me , noone used multi account . i wanted my money , it is not the small amount. I suggested you to please unblock my account and process my withdrawal of 34800 INR.

Thank you very much for your reply, chandra8056. Firstly, I would like to emphasize that you are talking to a Casino.guru employee and not the casino. I cannot unblock your account, nor can I process any withdrawals.

Have you accumulated your winnings with or without an active bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I won all by my real Balance not by any active bonus.

chandra8056, I have not received the required communication between you and the casino. Could you please forward it to me so we can proceed with this complaint?

Dear chandra8056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

these are the replies of the Casino .

Thank you very much, chandra8056, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello chandra8056,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Bilbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Bilbet Casino,

Can you please provide further information regarding the use of multiple accounts?

Kind regards,

Adam

Hi there.

We noticed suspicious activity on this user's account and requested personal data to verify the profile.

Unfortunately, after a thorough check, we found that the user has more than 30 identical accounts. To collect accounts, various methods of identifying identical users were used.

This procedure is carried out in order to secure the accounts of all users and is enshrined in the user agreement of our platform according the 2.26 - Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

Moreover, the user could not provide evidence of the ownership of his wallet, which he uses to withdraw funds.

According to the terms of the user agreement 7.9 - Our administration is entitled to deny withdrawals of funds using payment details which do not belong to the account holder.

We will be happy to help you with any questions.

Let us just know.

Bilbet team.

Hello Bilbet team, thank you for your response.

Could I ask you to please supply supporting evidence of the above to my e-mail, adam.m@casino.guru ?

Kind regards,

Adam

Dear chandra8056,

There has been no further response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Bilbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Kind regards,

Adam

To bilbet.com , i have only one account ,if you found multiple accounts so you will have to block all the accounts which are not verified . you asked me documents for kyc verification after that you blocked my account and cheat (theft) my all winnings which is 34800 INR . I requested you 'bilbet.com' to block all the account which you found to multiple instead of my that account which have Balance .

Good afternoon.

We have just sent a response to your mail with all the details on this user.

We apologise for the long response.

Sincerely,

Bilbet Support

Dear chandra8056,

Can you please clarify if it is possible that you have registered and used more than one account at the casino?

Also, the casino states that when asked to verify your payment wallet, you have provided details for a wallet different from the one that you have used for your account.

Are you able to explain why this might be?

Kind regards,

Adam

No , i share all the details to the casino but Casino don't have the abilities to pay my winning that's why they are creating such bullshit things .

Dear chandra8056,

The casino has stated that they are unable to provide us with further supporting evidence due to their policies regarding data privacy.

However, they have stated that they can supply the data to you via e-mail. Please request that they do so via a post in this thread and provide an e-mail address for the casino to send the information.

Kind regards,

Adam

Dear chandra8056,

Please respond and provide an update on the situation. Have you requested the information from the casino?

I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear chandra8056,

As there has been no further response from you, the complaint will now be rejected as mentioned.

It can be reopened at any time.

Kind regards,

Adam