HomeComplaintsBigWins Casino - The player's experiencing an unspecified issue.

BigWins Casino - The player's experiencing an unspecified issue.

Amount: €700

BigWins Casino
Safety Index:Very low
Submitted: 02 Aug 2023 | Case closed : 14 Aug 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player's experiencing an unspecified issue with Bigwins.bet Casino.

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1 year ago
Translation

fileThis is the casino where I'm having the problem, and it's not on your list.

Automatic translation:
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1 year ago

Dear Sevara,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BigWins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

I made a deposit of 20 euros, I got the bonus, I played and I won 700 euros and I made a withdrawal through a bank from June 26. I'm still waiting. and that it is examined by the technical department and such.

Automatic translation:
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1 year ago



We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.

If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.

The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected.

Edited
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1 year ago
Translation

Every day they tell me something different.

Automatic translation:
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1 year ago

Could you please forward a screenshot of the pending withdrawal? Can you also advise since when exactly is your account fully verified? Is your account currently still open and usable?

Sensitive attachment
Sensitive attachment
1 year ago

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1 year ago
Translation

My account is still active. I emailed them a while ago and they sent me this again.

Hello,



Your payout still has Awaiting status.

Sometimes the withdrawal process takes a little longer than expected.

Our colleagues from the finance team are currently facing a large volume of requests, therefore we kindly ask you to be patient.

As soon as it becomes processed, you will be informed.


We really apologize for the delay.



kind regards,

Sophia

Customer Support Team



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1 year ago
Translation

file My account has been blocked

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1 year ago

This complaint will be now closed due duplicity and the other one will be handled by my colleague Natalia.

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