BigWins Casino Review

The player from the United Kingdom had had withdrawal issues for over two months and did not receive any unique responses from the casino's live chat. He confirmed that he had passed KYC verification, fulfilled the bonus requirements, and this had been his first deposit and withdrawal attempt. We attempted to mediate the issue by reaching out to the casino, but received no response. Due to the lack of communication from the casino, we were forced to close the complaint as 'unresolved'. This negatively affected the casino's rating, warning other players about the player's experience.

The player from the United Kingdom had been waiting for a withdrawal for 3 months. Despite her verified account, the casino had automatically canceled her withdrawal request, claiming it was her fault. The player had never made a successful withdrawal before and had an active bonus when she accumulated her winnings. She had been in regular communication with the casino, but had only received generic responses. We attempted to resolve the issue by contacting the casino, but received no response. Consequently, the complaint had been closed as 'unresolved', negatively impacting the casino's rating.

The player from the United Kingdom had made multiple withdrawal attempts over 6 months, but the requests had been repeatedly canceled citing a 90-days withdrawal period. The player also reported a similar problem at 'Big Wins Casino'. The player's account had been verified and the winnings had been accumulated from real money. Despite multiple attempts to contact the casino, the Complaints Team had received no response. The casino operated without a license and did not refer to any ADR service, leaving no gaming authority to turn to. The complaint remained unresolved. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar issues.

The player from the UK had waited three months for a withdrawal from an online casino. She alleged that the casino had canceled the withdrawal, attributing it to her actions. Despite re-attempting the withdrawal, she was concerned it would be further delayed under false pretenses. We had attempted to investigate her claims, asking for additional information regarding her account verification and the nature of her winnings. However, the player did not respond to our inquiries, leading us to reject the complaint due to lack of information.

The player from the United Kingdom had been waiting for a withdrawal of £5000 since early October. Despite repeated attempts, she had received no response from the casino. The player confirmed that she had passed the KYC verification and had one successful withdrawal from the casino in the past. The Complaints Team had attempted to mediate the situation by contacting the casino multiple times but received no response. As the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to address the issue. The complaint had been marked as 'unresolved', which may have negatively affected the casino's rating. The team had advised the player to choose casinos based on their reviews and ratings in the future.

The player from the United Kingdom had requested a withdrawal on October 16th. However, despite being told several timeframes for processing, the withdrawal had still not been processed. The player had attempted to contact support but received no response. This had been her first withdrawal request with the casino, and she confirmed that her account had been verified and she had met the wagering requirements associated with her bonus. We had attempted to reach out to the casino for clarification but received no response. Due to the lack of cooperation from the casino, which operated without a valid license, we marked the complaint as 'unresolved'.

The player from Germany had requested self-exclusion and account deletion, citing unavailability of payment methods. Despite opting out, she continued to receive emails from the casino. The complaints team had attempted to understand the issue in detail and requested more information from the player. However, due to the player's lack of cooperation and failure to provide necessary information, the complaint had been closed without resolution.

The player from the UK had a pending withdrawal of £320 with over 2 months of delay. The player contacted the casino daily, only to receive repeated excuses. The player had made several deposits and his account had been verified. He won the money through his cash deposit, not bonus credit. The casino had not provided any satisfactory explanation for the delay. Despite our efforts to mediate, the casino had not responded to our communications. Therefore, we marked the complaint as 'unresolved'. This could have negatively affected the casino's rating and potentially influenced their approach in the future. Unfortunately, there was no further action we could take at that time.

The player from Germany had been waiting for two months for his withdrawal to be processed, despite having completed the verification process. He had received only standard responses and no help, either through email or live chat. The player confirmed that he had fulfilled the bonus requirements and provided all requested documents for the check. However, the casino had not made any progress with his withdrawal. Despite our team's repeated attempts to contact the casino, we received no response. We marked the complaint as 'unresolved'.