HomeOnline casinosBigWins Casino Review

BigWins Casino Review

avatarDominika L.
Last updated 09/2025
Safety Index
0.5
User feedbackMixed
5 reviews
avatarDominika L.
Last updated 09/2025

Read our BigWins Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Warnings (1)
Important (2)
Doesn't accept players from Ohio
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Pros and cons

  • Live chat support is available 24/7
  • Live dealer games are available
  • Casino uses fake license
  • Terms and conditions against fair gambling
  • Limited responsible gaming options
  • Not all payment methods are available for all countries

Casino screenshots

BigWins_Casino_homepage_desktop
BigWins_Casino_game_gallery_desktop
BigWins_Casino_promotions_desktop
BigWins_Casino_homepage_mobile
BigWins_Casino_game_gallery_mobile
BigWins_Casino_promotions_mobile

BigWins Casino Review

BigWins Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. BigWins Casino scored a substantial shortfall in fairness and safety, as reflected by its Very low Safety Index of 0.5. Read our BigWins Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index – BigWins Casino fairness and safety

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of BigWins Casino, we meticulously evaluated and analyzed the Terms and Conditions of BigWins Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.

According to our approximate calculation or collected information, BigWins Casino is one of smaller online casinos. In proportion to its size, it has received complaints with a very high total value of disputed winnings. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

To our knowledge, BigWins Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All of that, together with other factors considered in our review, has resulted in BigWins Casino having a Safety Index of 0.5, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.

T&Cs of BigWins Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of BigWins Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Complaints from BigWins Casino players

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 13 complaints about this casino in our database. Because of these complaints, we've given this casino 5,378 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

BigWins Casino user reviews and feedback

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Our database has a total of 5 user reviews of BigWins Casino, giving it a Mixed User feedback rating. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Company information and licenses of BigWins Casino

BigWins Casino is in the ownership of Bigwins LTD and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.

BigWins Casino holds a gambling license in Curaçao issued by Curaçao eGaming.

Withdrawal limits, win limits, and payment method options

BigWins Casino supports 26 payment methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Przelewy24, Neosurf, Bitcoin (BTC), Bank transfer, Flexepin, Cashlib, WebPayz, Revolut, Rapid Transfer, Klarna, Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Ethereum (ETH), Tron (TRX), Ripple (XRP), Bitcoin Cash (BCH), SEPA, Coinspaid, Cardano (ADA), PIX.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 5,000 per week No win limit
GBP 5,000 per week
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Support and language availability

"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The table below contains information about the languages at BigWins Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
German Yes No No
Swedish Yes No No
Italian Yes No No
French Yes No No
Polish Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at BigWins Casino, account problems, withdrawals, or other issues, it holds significant value for us. BigWins Casino has an average customer support, judging by the results of our testing.

Casino games and slots available at BigWins Casino

BigWins Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Other card games, Crash games, Live baccarat, Live blackjack, Live poker, Live roulette.

The casino's game library includes titles from 29 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, IGT, Yggdrasil Gaming, Igrosoft, Betsoft Gaming, Playson, Amatic, Push Gaming, Wazdan, Red Rake Gaming, Spinomenal, Tom Horn, Booongo (BNG), Relax Gaming, Smartsoft Gaming, Platipus, Kajot, Apollo Games, Elbet, Retro Gaming, Konami, Spribe, EGT Digital, Aristocrat, Vivo Gaming, Hacksaw Gaming.

Bonuses and codes offered by BigWins Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.

At present, there are 6 bonuses from BigWins Casino in our database, including:

  • 400% up to €2,000 and 100 extra spins
  • 200% up to €1,000 and 100 extra spins
  • 100% up to €500 and 100 extra spins
  • 100% up to €500 and 100 extra spins
  • 100% up to €500 and 50 extra spins
  • 100% up to €500 and 50 extra spins

Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.

Company info

  • Owner Bigwins LTD
  • Operator Bigwins LTD
  • Established 2023
  • Estimated annual revenues < $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BigWins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Unfair
Issues found: 6
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Small casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Very bad
Total complaints: 17
Last updatedLast updated
  • Opened 0
  • Unresolved 13
  • Resolved 0
  • Rejected 4
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Negative
    Last updatedLast updated
    • Operates with a fake license

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Important
    Warning:Unfair maximum win rule based on the total amount of deposits
    This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
    Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
    Important: Casino doesn’t react to 3rd party complaints The casino doesn’t cooperate with our Complaint specialists on any complaints submitted through Casino Guru. If you run into issues, we recommend contacting the casino directly.
    Unfair terms and conditions
    • Common bonus hunting strategies may be seen as a serious T&C violation
    • Rule that basically gives the operator the right to act (even confiscate winnings) without valid justification
    • Max win based on deposits
    • Low-risk play may lead to winnings being confiscated
    • Casino voids gaming account balances after less than four years of account inactivity
    • Low-risk play may lead to winnings being confiscated

    Games

    Explore the game selection available at BigWins Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 10 Not Available: 5
    Real Games
    Verified by Gamecheck

    Game providers

    Show all (29)
    • NetEnt
    • Nolimit City
    • Betsoft Gaming
    • Apricot (Microgaming)
    • IGT
    • Yggdrasil Gaming
    • Tom Horn

    BigWins Casino bonuses

    Browse all bonuses offered by BigWins Casino, including their no deposit bonus offers and first deposit welcome bonuses.

    No bonuses available for players from Ohio

    Unfortunately, it seems that BigWins Casino does not offer any bonuses to players from your country.

    Payments

    Browse an overview of payment methods supported by BigWins Casino, along with related limits and fees associated with transactions to or from your casino account.

    Payment methods

    Show all (26)
    • Neteller
    • Skrill
    • PaysafeCard
    • VISA
    • Mastercard
    • Przelewy24
    • Neosurf

    Transaction limits

    Withdrawal limits
    €5,000
     per week
    Win limits
    Unknown

    Currencies

    Traditional

    Supported Fiat currencies.

    CADEURGBPAUDNZDPLNSEKTRY

    Customer support

    Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

    Language options

    Website
    Available in 8 languages
    EnglishFrenchGermanItalianSpanish 3 more
    Live chat
    Available in 1 language
    English
    Customer support:
    Available in 1 language
    English
    Live chat rating
    Subpar
    Last updatedLast updated
    Date and tester
    Rating
    06 Jun 2025
    Dominika L.
    Subpar
    03 Aug 2023
    Natalia B.
    Subpar

    User reviews of BigWins Casino

    This is a place to share experience with BigWins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Mixed

    Rated by 5 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 1 year ago
    Hi, so the casino actually has some good games, however they do simply not pay out. Withdrawal times are 7-21 working days which is silly anyway, but it is now 2 months since I withdrew £1500 and I haven’t received a penny. I chat to them and get the same automated responses, they aren’t real people. They have a support email which do not respond. I have reported the website to the NCSC in the UK in the hope they close them down.
    • No withdrawal
    • Fake support
    • 1 year ago
    They are SCAMMERS! Do not use this site! I’ve been waiting 6 weeks for my withdrawal of £450 and when I contact the live chat they tell me the same automated messages over and over again, they say your withdrawal should take 7-21 working days and it’s all lies! They need to be closed down.
    • Don’t pay out
    • Live chat is automated messages
    • Email address doesn’t work
    • No one gets back to you
    • Needs closing down
    • Scam
    • 2 years ago
    Absolutely scammers of the worst type.
    still waiting on my £5000 since the 6th of October and my boyfriend as well £4000 since the 7th of October.

    live chat just says the same thing over and over, no update from nobody no response to email.

    we need to do something about this criminals
    • No payout
    • Fake support email
    • Unresponsive
    • 2 years ago
    I've been waiting for my payout for 2 months now it says completed for 9 days but money still hasn't been transferred.
    • Terrible live chat
    • Support doesn't respond
    • It takes forever to check 7-21 working days and takes over 2 months
    • 3 years ago
    I liked they're games and before dealing with there business side of things thought they were a good casino. But after doing a little deposit dude to only having enough for a little deposit i tried them out. The next time i came to play i wanted my welcome so i put it in code box and deposit 50 USDT about 70 dollars and then don't get a bonus they inform me that i had done my first deposit so i don't get the welcome. I politely say ok and I'm done then send me back my money . They say i have to wager 100% of my deposited money before i can get back my own money and this isn't attach to a bonus it's just the exact same i put in. Additionally even thou they know i just want my money back and to close my account. But to scumbag out even more they want me to verify. To get my funds back from these scumbags i have to verify. I don't want to play and they've given me nothing but still they're doing anything they can to boot return my money. So if you read this and still deposit here. We'll be your fault when they rip you off
    • Good game selection
    • Nice interface
    • Do honor they're deals
    • Won't return money you don't want to play at the casino
    • Unfriendly and unhelpful agents
    • Preditory casino only out for money will rip you off.

    BigWins Casino discussion

    Discuss anything related to BigWins Casino with other players, share your opinion, or get answers to your questions.

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    We want players to understand gambling.
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