The player from Sri Lanka faced a problem with the casino, as they were asked to pay a $1250 tax fee to withdraw their funds. The player had previously paid $450 in verification and withdrawal fees but had not successfully withdrawn any winnings. The Complaints Team noted that due to multiple unresolved cases with the casino, the complaint was closed as 'unresolved' and advised avoiding BigWins Casino due to their lack of response and mediation efforts.
BigWins Casino - Player's withdrawal is delayed due to tax payment request.
Black points: 2,155
Amount: $30,000
BigWins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
BigWins Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
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1 month ago
https://bigswins.com this site is told me to 1250$ tax payment for withdraw my money
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1 month ago
Dear minolperera1994,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you paid any tax or fees to the casino so far?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to nikolas.b@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Nick
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1 month ago
No i never get withdrawal from this casino
The casino say $150 for verification i pay that and second payment is $300 before withdrawal
I pay $450 for withdraw money but now casino say $1250 for tax payment .
https://bigswins.com
this is the casino site
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1 month ago
Dear minolperera1994,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of BigWins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BigWins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
