The player from the UK had waited three months for a withdrawal from an online casino. She alleged that the casino had canceled the withdrawal, attributing it to her actions. Despite re-attempting the withdrawal, she was concerned it would be further delayed under false pretenses. We had attempted to investigate her claims, asking for additional information regarding her account verification and the nature of her winnings. However, the player did not respond to our inquiries, leading us to reject the complaint due to lack of information.
BigWins Casino - Player's withdrawal is delayed.
Amount: £180
BigWins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
BigWins Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
10 months ago
Waited 3 months for a withdrawal. They cancelled it automatically and said it was me which it wasn’t. Now in the endless loop of requesting it again on 2nd January but can take up to 21 working days but I know it’s a lie. TOTAL SCAM
Public
Public
10 months ago
Hello Uk-1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BigWins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
