HomeComplaintsBigSpin Casino - Player is experiencing an undefined problem.

BigSpin Casino - Player is experiencing an undefined problem.

Amount: $500

BigSpin Casino
Safety Index:Low
Submitted: 17 Jan 2021 | Case closed : 01 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Caught them and their software on more occasions then you would care to belive . Didn'trecord 1st time went back and

and prepared recorded this along with others

Public
Public
3 years ago

Dear Wayne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
3 years ago

Dear Wayne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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