BigBoost Casino - Player's account is closed without reason.

I have made real money bets only but account was closed without sending any mail or any intimation and also this is worst casino even i have lost 2 times funds but when only i have won 3rd time they were closed my account. It is big boost casino it is comes under casino days only so please help me about this issue 1. i have deposited 10,000 INR real money and won 10,000 INR even i haven't any bonus also. 2. Please check my account carefully give me back my money as soon as possible

Hello VIJAY123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BigBoost Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever process a payout from the casino?
• Did you contact the casino e-mail support regarding this issue?

Looking forward to your answer.

Regards,

Nick

1. Account not verified because this is my first withdrawal

2. I have made only 3 deposits and i lost two times the money but i have won only 1 time then i made with withdrawal of 20k then they were closed my account this is my first withdrawal

3. Yes i have contacted in live chat only

Please solve the issue as soon as possible and get the funds quickly.

Hello VIJAY123,

I would definitely advise to contact the e-mail support as soon as possible (in any future case as well).

Meanwhile, please forward the chat communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Regards,

Nick

Dear VIJAY123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.