Big Dollar Casino - Player's account blocked due to email confusion.

I registered using my email but I used capital & lower case letters, The agent Brianna was very rude 1st. Off then she argued with me about my email, she said that my account was blocked because I was registered up under 2 email accounts , so I submitted my email address to her which was the same email she had on file only difference is when I saved my password and email so that it will log me In automatically it had capital letters in my email, I tried to explain to her that if she put it in all caps, slower case or lower case and caps it’s still the same email, So she tells me no it’s not when I know I use this same email everyday, Google wouldn’t allow 2 emails that are the same a number or something will have to be different well long story short they Zeroed out my winnings but I was still able to login using my email either way so I guess after I proved her wrong she went ahead and blocked me out my account, Big Dollar Casino is so full of BS, I’m happy with the games I’ve been playing anywho, Better bonuses and higher payouts per day, Honestly Big Dollar Casino really needs to do better and learn the rules of an e-mail address, Also train their agents to learn Customer Service skills, It’s called Customer Service for a reason, With U guys it’s more like HELL SERVICE!!!!!!!, Really Pissed Ex Big Dollar Casino Player

Hello mzmoe4life974,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Big Dollar Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much was your balance when the casino confiscated it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear mzmoe4life974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don’t remember the date but I can tell you that I made this complaint the same day that the incident took place, right after me chatting with the agent I made the complaint, It was $89 and some change left on my accounts and yes my account had been verified.the last time I spoke to the Casino was the same day I created this complaint and it was about my funds being missing off my account and Brianna telling me that they were there and that I was login into the wrong account which I’m steady telling her That I only have 1 account, but she still insisted that I had 2 accounts because of me using capital letters in my email address.

Hello mzmoe4life974,

Can you please forward any saved live chat conversations and e-mail communication between you and the casino to nikolas.b@casino.guru?

Dear mzmoe4life974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.