The player from Brazil is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
BiamoBet Casino - Player’s struggling to withdraw his winnings.
Amount: 1,140 R$
BiamoBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
BiamoBet Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
R$1,140.00 was won in the game with bets. I went to try to withdraw the money, I didn't find the option, so I tried to cancel the amount I have, or send it to my account, it was not possible at the moment to recognize the ID (identity) had not been confirmed! I contacted support (English and looks more like a robot than a person) and they told me that it can take 7-14 days to confirm.
So until now I hadn't withdrawn any amount, and today needing the money, I tried to withdraw or transfer and I couldn't!
In other words, they didn't give me any solution! 🤦🏻♂️🤷🏻♂️
Automatic translation:
Public
Public
2 years ago
Dear Lucas,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
It is problem with ID verification (Identity) not proved that I am the account holder says it takes 7-14 days.
And there's another question about the bank details they asked for such a "Quick" I asked my manager he said he would have to ask the company that would send me the money from outside.
So I need to solve this issue, as this was the first time I tried to withdraw the money and I didn't even find the option to withdraw just to cancel the money!
I would be grateful if you could solve this issue, and get my money!
Automatic translation:
Public
Public
2 years ago
Have you been informed what specifically seems to be a problem in verifying your account, please?
