The player from Spain made a deposit and started playing. However, he was blocked due to country restrictions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BiamoBet Casino - Player's access to the website has been blocked.
Amount: €290
BiamoBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
BiamoBet Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good,
Username:m***
A month ago I registered on your platform as I had seen that it was one of the best online slots casinos.
I had no problem registering and depositing the money.
However, I wanted to play one of the slots, called "Augustus" and was having trouble accessing it.
Therefore, I decided to withdraw the money after having sent the corresponding verification documents (ID + selfie).
Since 06/03/2022, I cannot access the page or my user because they have blocked access from my country. So they sent me an email saying that I had to withdraw the money within the next 30 days.
Please, I need the account to be verified, or the pertinent documents are required to be able to have the money.
Thank you.
Edited by a Casino Guru admin
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2 years ago
Dear rafaelrd7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €290 (dispute value) is being held in your account? Also, do I understand correctly that your account has not yet been verified even though you have provided the required documents?
Have you contacted the email address mentioned on one of the attached screenshots?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
First of all, thank you for the prompt response and handling of the case.
On May 22, deposit €288 at Biamo Bet, in order to play one of my favorite slots "Augustus".
However, from the first moment I could not access the game since a screen appeared giving me an error.
After speaking with support and chat, without having had a solution to this problem, I decide to withdraw the money.
They demand the necessary verification documents + selfie, and I send them numerous times, rejecting the deposit and not responding to my emails.
On June 1, they send me an email explaining that I am in a blocked country and that I will not have access to the platform. So I have to withdraw the money by contacting support@biamo.bet
After sending numerous emails, without any response, I turn to you to see if you can lend me a hand.
Greetings. 
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2 years ago
Thank you very much rafaelrd7 for your reply. Have you received any confirmation regarding successful verification?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.
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2 years ago
Translation
Hello, I received this response from them on June 19, after sending them several emails, responding slowly and always without solving the problem.
The only thing I do is insist again because the lack of professionalism of this website, when it is not interested, they withhold your money so that you despair and give it up for lost.
they should give an answer, and if they ask for a form of deposit and accept it, send the money immediately.
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2 years ago
Dear All
Our resource was blocked in Spain. There are no questions and restrictions on the player from our side. He can arrange the payment of the balance of his funds through the email address indicated on his screenshot. It is necessary to pay from the mail to which the account is registered
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2 years ago
Dear CasinoGuru
evidence has been sent to you from the mail of our risk manager. the subject of the email is "BiamoBet Casino - Player's access to the website has been blocked."
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2 years ago
Hello everyone,
Thank you BiamoBet Casino for your help in this case. Unfortunately, I have not received any emails from you yet. Did you it to kristina.s@casino.guru?
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2 years ago
Hello everyone,
I'm sorry, the compliments were mixed up. As mentioned earlier, there are no restrictions for this player on our part. He can apply for the payment of funds through our support
Thank you.
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2 years ago
Dear a***@hotmail.com . The funds have been paid to you to the details you specified and will soon be credited to your account
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2 years ago
Translation
Good,
Thanks Casino Guru: case solved ✅
I have already received the money from these BiamoBet thieves.
I can't say any better words about this casino as all they want is for you to despair and give up withdrawing money. But they have found a person who fights for what is his.
The adjectives before this platform are: thieves, unpresentable, abusers.
I invite all other players to never think of depositing money in this casino, because if you happen to win any amount of money, they will put all the obstacles in the world to withdraw the money.
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2 years ago
Awesome news, rafaelrd7. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
