The player from Italy is complaining about unauthorized transactions. We rejected the complaint because this was not the casino's mistake.
Bgame Casino - Player complains about unauthorized deposits.
Amount: €90
Bgame Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening, I'm Rosalba P *** and I would like to report unauthorized debits from your company on my Postepay. THE CHARGES were 3 of 30 euros for the respective days 2 on 24 December 22 and 1 on 17 January. I don't know you and I have never activated anything with you. I inform you that I will proceed by reporting to the police. My email it's r***@gmail.com
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear rosalbapetrarca78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how you found out that transactions were made to Bgame Casino? Do you see it in your bank statement? Do I understand correctly that you have never registered an account in this casino?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello, I noticed a charge on my account, I also attached photos. I don't know you, after the charge I searched on the internet
Edited
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1 year ago
Thank you for your reply, rosalbapetrarca78. Please understand that if you have never had an account at this casino, it is impossible that the casino itself has access to your personal details such as your bank account or credit card.
This is a very serious case and since the casino didn't do any mistake, and it is not responsible for the situation in any way, we cannot ask it to be involved in this conversation. I would definitely ask people you live with or other relatives that could have access to your credit card and use it. If you are sure that no one from your surrounding did this, I can only recommend that you contact your bank and the local police and make a report about unauthorized transactions.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
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1 year ago
Translation
Good evening, I will report the incident because no one has ever authorized withdrawals from you. For us, you were strangers until the charges received
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1 year ago
I apologize, but as I said, if the casino itself didn't have access to your personal details, it would be close to impossible to prove that it was the casino's mistake. Unfortunately, we cannot confront the casino. I hope your bank and police will be able to help you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
