HomeComplaintsBeVegas Casino - Player’s account has been blocked.

BeVegas Casino - Player’s account has been blocked.

Amount: $137

BeVegas Casino
Safety Index:Below average
Submitted: 22 Oct 2019 | Case closed : 13 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player complains that her account has been blocked without any reason from the casino. We rejected the complaint because the player didn't respond to our messages and questions.

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5 years ago
Translation

Account closure without notice or justification.

Automatic translation:
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5 years ago

Hi Laura,

Thank you for submitting your complaint through our website. I am sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Could you please confirm whether you claimed any bonuses? Have you contacted the casino regarding this issue? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. If you get an email from the casino about why they blocked your account, please inform us. Also, has the casino requested documents for verification from you? Thank you in advance for your reply.

Best regards,

Satrio

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5 years ago

Dear Laura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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