Betzone Casino - The player got blocked.

Opened account, deposited, they sent email welcome, Had bet WON, They then blocked me, with the dupicate account nonsence,,, i said ok..

just pay up winning bet, they refused

Hello billmarston,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

Could you please specify which casino are you referring to? You can send a link as well.

How long after your deposit got your account blocked? Did they closer specify the account duplicity? Did you use any bonus in the casino? Have your deposit been refunded?

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

betzone

https://betzone.co.uk/

it was stopped after 1 hours, after i had winning bet

Dear billmarston,

Could you please answer to all questions? Did the casino in any way specified the account closure? Did you use any bonus there?

no bonus, they closed it because they said i already had a account, if i did why did it matter i still won £90,

they should pay the £90, then close it gown

Thank you billmarston for the additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Hello billmarston!

From now on, I will take care of your complaint. In order to proceed, I would like to invite representatives of Betzone Casino into this complaint and help us resolve the issue.

ok, they will say i already had a account, So ? what difference did that make, still deposited, still accepted my bet... then it won, but refused to pay me

We have not received any reply from the casino so far. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.