The player from the United Kingdom deposited €60, which was settled from their bank but not credited to their casino account. The casino claimed it was an imprint and advised waiting 5 days for the funds to return. We recommended the player contact their payment provider and provided guidance on the process. The issue was eventually resolved as the deposit was credited to the player's casino account.
Betzino Casino - Player’s deposit is missing.
Amount: £50
Betzino Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Deposited €60 taken and settled from bank but not in casino account ! Say that it is an imprint and to wait 5 days for it to come back. Thing is I paid it and they should know where my funds are !
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4 months ago
Dear CM2024,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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4 months ago
Hi thank you. I will not deposit further - they are advising I should see it back on my account in 5 days but I feel doubtful
as it’s a settled payment.
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4 months ago
Dear CM2024,
Even if the casino claims 5 days, we always do recommend to wait up to a month for a lost deposit to be credited. Be sure to provide a payment confirmation and any additional proof requested by the casino to locate the money as fast as possible.
Please let us know in case of any update.
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4 months ago
Dear CM2024,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Hi there, issue resolved. Credited casino account thank you for your help
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4 months ago
Dear CM2024,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
