The player from Germany had his winnings from the free spin bonus reduced due to maximal cashout restriction. This fact is stated in the Bonus T&Cs, therefore we rejected this complaint.
Betzest Casino - Player’s winnings from free spin bonus were capped.
Amount: €100.91
Betzest Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello I got 10 free spins credited from the casino and won 2.91 euros through the free spins and according to their bonus provision I have to wager the 35 times that is 101.85 euros. I implemented that and made a profit of 100.91 euros. I sent documents by email to verify my player profile and to have the money withdrawn. Unfortunately I received this email that my winnings will be confiscated because I allegedly did not keep the bonus, which is actually not true. 
Automatic translation:
Public
Public
3 years ago
Dear Timandre47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:
"1.1.2 The maximum amount that can be withdrawn from any Free Spins offer is €10."
Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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